probably the worst custom care experience ever

I don't wont to go into too much detail and bore anyone with a long shared experience with BMW Finance but all i can say is that they could do much better with their call center personnel. Their people don't communicate with the respect and professionalism deserving of their clients, at least not in my experience.

Recently i was expressing my concerns with a Ms Rajeshree modley who just decided to put me on hold because i guess she didn't have the patience necessary for someone with her job to have.

I felt utterly disrespected especially because no organisation, be it large or small, can be anything without the support of their clients. Regardless having millions of clients, losing one should matter to a sensible company.

My advise to BMW is please teach your staff to treat customers with more dignity and respect; we are after all the ones that pay their salaries through our premiums and make BMW the company that it is. If this were not true, just announce to all your customers that you actually don't need them and lets see what happens.