Poor service from BMW finance when you settle your account. New customers bear this in mind if you decide to go with BMW

I recently had a substandard customer service experience with BMW finance. I settled my account with BMW finance recently and noticed that amounts were still being deducted from my account.

I queried the matter since I already way in advance (2nd of September) requested my insurance to be cancelled however it seemed as if the installment and insurance was still being deducted.

I was assisted by a person named Virginia Mashala. She was very helpfull and audited my account and indeed picked up that my account was settled and started the process of getting the excess funds refunded.

After some time the amount deducted was refunded and all was well. I was under the impression that everything would be resolved only to find come the next month that the insurance amount deducted again.

I again queried with BMW customer service via email as to why this was being done and explained that i did request in good time that the insurance be cancelled. BMW's response to this request was the straw that broke the camels back. They again responded with the generic email stating that my account was settled. No mention of the insurance issue im experiencing but rather a generic response that didnt adress my issue at all. It seemed as if nobody read the complaint or query.

The customer service in this instance was really not what one would expect from BMW