POOR SERVICE

As a Car Sales Executive i have to phone several times just to get a consultant to send me a settlement letter , and this after the e-mail address has been confirmed by the BMW Financial consultant . If you realise you have not received it and phone again , you hold for 30 minutes or longer to be assisted . Is it plain incompetence or just no interest in your job . On the second call i had to hold for 34 minutes before the call went threw to Sakile Sebisi (if it was his real name) and he told me he could not assist as i am not a registered dealer . In the past two years i got settlement letters and copy natis on my e-mail from BMW Financial services regularly , and now this . At the present day and age bad service is not what you need in your business . Please train your staff .