MC
Michelle C
1 reviews | Active since Jan 2023
29 Jan 2025, 16:10
Poor customer service, communication & debit orders
A technical error (acknowledged by BMW) — not insufficient funds—caused my debit order to fail. I immediately arranged for reprocessing upon learning of the technical difficulty, yet I received a rude email from Blake & Associates on behalf of BMW Finance.
This unprofessional response was unnecessary and disappointing from a luxury brand. Given this experience, I’m reconsidering future business with BMW in favour of brands that prioritize customer service, communication and error-free systems.
I expect a formal apology.
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Replies (1)
BMW Financial services's replyOfficial
30 Jan 2025, 10:34Dear Michelle Coetzee,
We appreciate you taking the time to share your experience with us and value your feedback as we
continually strive to improve our processes and customer service.
Your concern has been escalated to the relevant and a representative will contact you to
resolve this matter.
We’re committed to providing you with a better experience moving forward.
Regards,
BMW Financial Services
***
***
We appreciate you taking the time to share your experience with us and value your feedback as we
continually strive to improve our processes and customer service.
Your concern has been escalated to the relevant and a representative will contact you to
resolve this matter.
We’re committed to providing you with a better experience moving forward.
Regards,
BMW Financial Services
***
***
BMW Financial services's reply30 Jan 2025, 10:34
Official
Dear Michelle Coetzee,
We appreciate you taking the time to share your experience with us and value your feedback as we
continually strive to improve our processes and customer service.
Your concern has been escalated to the relevant and a representative will contact you to
resolve this matter.
We’re committed to providing you with a better experience moving forward.
Regards,
BMW Financial Services
***
***
We appreciate you taking the time to share your experience with us and value your feedback as we
continually strive to improve our processes and customer service.
Your concern has been escalated to the relevant and a representative will contact you to
resolve this matter.
We’re committed to providing you with a better experience moving forward.
Regards,
BMW Financial Services
***
***