Non payment of insurance access

After three and a half frustrating years of waiting. I have still not received a payment refund for my insurance access. I have been dealing with Kagiso from Alexander Forbes who apparently was representing BMW and boy as ride as they come. I have been leaving messages, calling, e mailing and had no success from this person to date. She blatantly refused to return my calls or reply to e mails. This was a knock for knock situation where I was stationary and a vehicle collided into the rear of my BMW. All information was given and I cant understand why after three years I have not received a payment refund. EXCUSES !!! EXCUSES !!! EXCUSES !! is all I received from Kagiso.<br> <br> THIS IS NOW VERY FRUSTARTING DEALING WITH A BRAND LIKE BMW AND STILL BEING GIVEN THE RUN AROUND. <br> ALL I WANT IS MY ACCESS REFUND !!! ITS MONEY DUE TO ME !! PLEASE !!!<br>