LIES and LACK OF PROFESSIONALISM of BMW FINANCIAL SERVICES AND ITS STAFF

I have app**** for a duplicate natis documents/vehicle documents since 28th August 2024 in order to de-register my car. 5 months later I'm being told that they have a backlog and that they have 1 proxy person. I spoke to Customer Services Team leader - Khabonina Dladla (Team Leader - Joint Customer Interaction Centre – Customer Services) who gave different stories all the time. A whole big company like them. I'm being sent from pillar to post when I need answers. Now they resorted to not answering their phones (the direct line I was given). I'm being told that their lines have a problem and that the online system they were launching was not working. It's so disheartening. The Sales department calls me almost everyday to come and test drive their cars and be their new customer while the exisiting customers are not take care of.