LACK OF CUSTOMER CENTRICITY

<p>BMW Insurance suddenly changed their service providers and inconviniencing us as customers. They have the following debit order dates 1,7 and 15 all these dates are awkward and BMW is not willing to accomodate me as their client. Initially they agreed to stick to debiting on the 25th of each month, then baaaam Dec 1 they debited which means in one month's salary i paid insurance twice. This is not right, i had not made arrangments for the second debit order and no communication from them. POOR CUSTOMER SERVICE</p>