Insider

Absolute *******! Literally 10 outsourced late payment and customer service agents with a week's worth of training (cause BMW doesn't wanna pay it's staff the full permanent staff salary) with a supervisor who has zero Managerial skills named Anel who borrows money from her own subordinates and raises hell on you if you won't. A complete joke when it comes to payment holidays, ethics and overall compassion, the managers literally tell you to tell the clients they can go f*ck themselves if they can't pay. Hideous mistakes when it comes to client's vehicle details, there's client's running around with natis documents with incorrect vehicle details and unknown balloon payments. Never think they're trying to solve your query, it's only being bounced around from 1 department to the next (hence it's never resolved). Whenever you're on hold just know they're trying to reduce you to hanging up 'cause they seriously can't solve your query so they just hope you'll eventually shut up about it. You're (client's)called all sorts of names and told to bring the vehicle back if you can't afford it while you're on 'hold'. Extremely ****** to both it's clients and staff. Gosh I could go on and on, take it from someone who's been on the inside, taking finance from this provider would be the biggest mistake of your life! Stay away!!!