Inept Agent

Good day<br> <br> I requested a refund from BMW on 30 July 2015 and was told to allow 1 to 5 working days. Fine. However, on 6 August 2015 6 working days later, still nothing. So I e-mailed again and was apologised to and told it would be another 3 working days. Today is 13 August 2015 (4 working days later) and nothing.<br> <br> I e-mailed the BMW customer service address yesterday and received no response. So I called this morning. Now I'm told it will take 10 working days???<br> <br> Could somebody who actually knows what they're doing please resolve this?!<br> <br> Pathetic excuse for \service". I have never experienced this level of ineptitude in 7 years of dealing with BMW."""