Disgusting service by BMW/MINI finance department

<p>I bought my car in Jan. The debit order was agreed upon for the 1st of every month however, they have NEVER EVER debited on the agreed date, They rather debit on the 3rd or eveing of the second, It is annoying and inconveniencing me in so may ways. I called them on numerous occassions and again today the 2nd May and was transfered to a finance person by the name of matthew whom didnt even great me. Just picked up the phone and let me great him first and do the niceties as though im forcing him and rudely told me"firstly howz about I say properly whats the problem" the proceeded to tell me that he cant help me, i must have gotten the wrong number and was about to hand up. I asked him whom can help me and he told me he doesnt know. I told him that he was rude but its fine ill figure it out myself. Nver mind that when i aksed him for his name, i could hear he definately did not want to give it to me. Eventually after slaughtering a *** and two goats and fasting for 7 days, a mini customer care agent clarified what the issue may be and i will try and take it up with my bank and see where the delay is coming from (it took all of 2 minutes) Thanks for nothing Matthew and The BMW finance department.</p>