Disgusted beyond belief

so here is my problem: after having spent vast sums of money with this crowd. Not only am I expected to go to the licencing department to effect the change of ownership to my name, they refuse to respond to my emails,- and please do not try calling them because they just do not answer the phone. Specifically wrote a mail requesting the manager to call me as am pretty frustrated, get a response saying they will contact you within 24 hours ALL LIES. Am truly disappointed and probably wont support them going forward. Really do not appreciate being treated like this. Shame on you BMW Financial Services. Pity some do not get what "service" means - its like manners, you have none