DAYLIGHT ******* BY BMW

BMW double-debited me on the 25th of July, I called to alert them and after apologizing, I was assured that a refund would be processed within 7 working days. 7 working days later and I call them to follow-up and am told that my refund has not been processed. Not only has this been an absolute inconvenience on my part but the way BMW has dragged it's feet (while they're at fault) is atrocious. I have not been able to pay so many of y other bills due to their incompetence and negligence. As a BMW customer for a decade, to say I am disappointed by how this matter has been handled is an understatement. I will be pursuing legal action and taking my business elsewhere.