damage to property
<p>Good day</p> <p>Hope this email finds you well as i have been putted through emotional stain by BMW insurance for 2 months without any joy..</p> <p>1. I logged a claim on the 30th October 2016 with Kobus and he said he will send documents to fill inn and resent them back, I did that.</p> <p>2 . He than forwarded my claim to Brandon who was helpful at that day and i personally emailed him all correspondences.</p> <p>3. 4 days later Brandon went on leave and no one was able to assist me with my numerous calls and emails.</p> <p>4. Called and spoke to Chantel whom was helpful but could not confirm the status of my claim due to internal delay</p> <p>5. I then called BMW insurance everyday demanding feedback and no one can tel me because Brandon is on leave for 2 weeks.</p> <p>6. Brand came back after 2 weeks and never bothered to make any follow up with me till i called him and requested update. he can told me that he has documents outstanding from my claim which he supposed to submit.</p> <p>7. he took another 2 weeks to come tell me that i was convicted in 2014 and they have no access to my file i have to drive and go to groonvlei</p> <p>I did that without even the letter that was requested by SAPS from the insure t write for me, I then got them the information.</p> <p>Still no on cared to update me what has ti happen,</p> <p><br />yesterday on the 13th December were no pallbearers are open and their decide to reject the claim due to non disclosure. which i fail to understand why would the insure not call the regular drive and only do verification on a the member only off which has no record of any once personal record</p> <p>Let alone that and all that has happen, i requested the car to be delivered as it was collected at a derivable condition and the worse was done to the car,</p> <p>1. bumper out <br />2. BMW sign out<br />3. light out</p> <p>A car that was derivable to a piece on nothing</p> <p>not that was not enough. i received an email from BMW insure stating that i should fetch my car at my cost as its been assembled. from the beginning why was that done to it if the intention was to reject the claim that took 2 months to the concluded.</p> <p>Therefore if anything occurs to the engine which the accident had nothing to do with it , i will be pressing charges to BMW INSURANCE</p> <p>this was by far the worse service ever.</p> <p>Please see attached emails and pictures of the actual accident and how it was delivered to me in the 14th December 2016</p> <p>My question is! is this how your clients are treated and be done when claim is rejected after 2 months of procrastination</p> <p><br />Disappointmented and disbelief </p>