CONTINOUS PATHETIC SERVICE FROM BMWFS

I WORK AT A DEALERSHIP AND HAVE TO DEAL WITH BMWFS QUITE FREQUENTLY, THEIR SERVICE DELIVERY IS ABSOLUTELY APPALLING TIME AND TIME AGAIN, NONE OF THE CONSULTANTS BOTHER PROVIDING AN EXPLAINATION FOR THEIR DELAYS AND NO RESPONSE UNTIL WE FOLLOW UP NOR AN APOLOGY FOR THE INCONVIENIENCE WHICH IT ALWAYS IS!!!