Condescending, ill-treatment

I used to be so proud of owning a BMW car, and enjoyed having one, until recently. I cannot carry on owning one because of unseen circumstances, and returning it has been a disaster and half, from dealing with rude “supervisors” like Sina Ncube, to always having a “miscommunication” with the consultant in their department. What was supposed to be a dearly goodbye to BMW has now turned into an everyday frustration. It was a delay from signing the approval and acceptance letter, then still I must face rudeness and insults, from people who are supposed to be supervisors. A process that was started on the 27/02/25, has now still not been completed because of the delay first from bmw rustenburg then bmw finances. It’s so sad, that even after complaining via customer services email and call, I’m the one who still needs to call and get an update. Such ill-treatment would be expected if I had at any point of my journey with them, have given them problems, yet I have never, not even once, missed a payment, and now, sadly, I must endure such, after being loyal so many years(3 years and a half).