BMW Insurance services have become terrible

<p>I have been a client of BMW and their insurance for years.</p> <p> </p> <p>we were informed that the insurance was being moved from Alexander Forbes to Pin Africa in a letter sometime ago.</p> <p> </p> <p>since then, customer service has hit rock bottom.</p> <p> </p> <p>Firstly they forgot to remove my old car when I bought a new one and charged me for this even though I sent mails cancelling my insurance after being instructed to do so.</p> <p> </p> <p>I ended up paying double. When I indicated this they promised to remedy the situation and refund me. This never happened in spite numerous reminders to my account manager.</p> <p> </p> <p>Friday I bought a new motorcycle. Since then, in spite of numerous phone calls and emails, I have been unable to remove my old motorcycle from my insurance. I also asked for a quote on my new bike. Needless to say none was received to this day.</p> <p> </p> <p>Bmw needs to sort this out now. This is not the kind of service their customers are used to.</p> <p> </p> <p>and no, Lauren from insurance still hasn't phoned me back or removed my old bike from my policy.</p>