BMW Financial Services - Useless

09/09/24 - I received my homeloan statement with a refund due to which i sent through all the supporting information. Spoke to Diego Jacobs who assured me they will process my refund. I e-mail them back on the 09/10, no reponse. I called BMW today , to be told only 1 person has access to the homeloan information and no one else can assist me. They were meant to call me at 11:00 and its now 15:00, no phone call.