BMW Financial services - Really bad service

BMW Insurance.<br> Takes them nearly 2 months to resolve a claim & then they don't settle.<br> Really bad customer service, don't answer questions, went over to management, who is just as bad, don't answer messages & don't respond with feedback at the promised times.<br> Now they also refuse to hand over reports on damaged vehicle as they claim that is their confidential property...but it's on my car.<br> You always hear that Insurance companies just take your money but when they are needed they are never there for the customer, I always thought that would never happen to me, but it's so true.