Bmw financial services pathetic services

After my 2 debit orders on 01 June 21, I asked for and was promised via sms a debit rerun on 07 June. It was never done.

08 june, I made an eft and emailed POP with the 2 accounts specified. Emailed again on 18 June (2 emails to different departments in BFS) and again on 02 July and again on 14 July. I got no responses regarding the emails. The accounts were not updated and they even sent their lawyers to threatening and intimidate me. Only after I threatened ombudsman action on 15 July did the accounts get updated. Now I have a credit listing for late payment on one of the two accounts yet I paid for both in one lump sum and explained the account number details on email with my proof of payment. So they don’t update my accounts even though I paid and I get the bad credit rating with credit bureau.

They never responded to my complaint emails addressed to customer service between 18 June and 15 July. I sent 3 complaint emails (18 June, 02 July, and 14 July and not even one was responded to.

Not only did they cost me bad record on ICT but they also lacked the curtacy to respond to 3 complaint emails! They don’t deserve my business ever again with my future financing.