BMW FINANCIAL SERVICES

<p>An invoice from your Approved Dealer “Auto Bavaria Midrand” was send to BMW financial services after my deal was approved. The Invoice do not stipulate any additional extras and only the purchase price with the Delivery fee and smash and grab. BMW finance or the dealer did not explain to me the following that will be crucial should I ever get into a situation that the vehicle will be ****** or written of:</p> <p>Because my deal was structured on a Balloon payment, I will have a huge shortfall at claim stage and that a Top up cover is not even negotiable but a must.<br />The extras on the vehicle is not included in the value of the vehicle and that we must list them on our insurance as an extra because the MM book that are used do not reflect all these extras into the Trade and Retails values.<br />Being ill informed I then went ahead and arranged insurance on the attached invoice and no extras was insured.<br /> </p> <p>In February 2017 I had a unforeseen accident and my vehicle was written of. Now sitting at claim stage with a huge amount outstanding it has come to light that I was Not Treated Fairly by the dealer who did not offer me the above stated information and advice. When I contacted the dealer they happily gave me the extras on their system, so why does this not reflect on the invoice?</p> <p> </p> <p>Again the Finance House “BMW Finance “allowed the contract to be signed and finalised with a uncompleted invoice from one of their Approved Dealers.</p> <p>Everyone has made their money but I am sitting in a financial predicament whereby I don’t have a vehicle to generate an income. As my vehicle is written of.</p> <p>I cannot go into a new agreement because I have an amount outstanding at the bank.</p> <p>So who will be able to tell me what must I do?</p> <p> </p> <p>My insurance company has assisted me with an additional ex-gracia payment to assist me with my huge outstanding and it is not their responsibility to do so.</p> <p>But besides getting an additional amount I will still not be able to get out of my finance agreement</p> <p>I need a response from you within 20days or I will escalate my complaint to the Credit Ombud.</p> <p> </p> <p> </p> <p> </p>