BMW FINANCIAL SERVICE EXTREMELY BAD SERVICE

Hello Peter, Extremely bad service and very rude consultant Madoda Ngiba. I have paid R181 000 as it was given to me as a settlement by Azanda the consultant at BMW FINANCIAL SERVICES, I settled the car on the 04th of November 2020 as per agreement, when i called this morning to ask for the paid up letter and my Natis, Ntobizethu Kubheka told me i must pay another R12 600 as i decided to pay without talking to them first so the consultant lost the commission. i then requested to speak to the manager at that department , the consult told me that they only put me through to the manager when they feel its necessary. i called again, Madoda Ngiba told me that it has been escalated to the manager then i asked when can i expect a call from her he said to me " i'm not my manager i don't know",the manager never came back to me ever since this issue started, they are extremely arrogant and rude, this is day light ******* from BMW FINANCIAL SERVICES, they will give you a settlement amount when you pay , they tell you to pay more for their commission, WHY????????as for Madoda Ngiba is the most arrogant and rude consultant with NO respect to clients.