BMW finance shocking service

I bought a BMW R1200GS and gladly took out the Care and Cosmetics policy at a substantial premium. The bike suffered a paint chip on the front fender and I registered a claim. Following the instructions of the claims adviser, Thulwane Moleko, I submitted the photos of the damages as well as a quotation from BMW and was informed that the claim will be authorised within three days. More than two weeks later and countless emails, having heard nothing from them I called in to the call center again and spoke to Belinda who stated that they still needed a quote for the repairs. When I told her that it was attached to the initial email she apologised and said that they had received everything and she promised to revert before close of business today. Belinda I'm afraid also dropped the ball and in so doing BMW finance's name in the ****per. Will someone from BMW kindly make contact with BMW Bavaria Centurion and expedite the repair because I'm dropping the motorcycle off tomorrow and want nothing more to do with that call center.