bad service

<p>firstly I returned my bike as I thought it was a good idea at the time, I later contacted bmw and asked to return it, they gave instruction on what to do and pay. I was told i have to settle my account up to date,they gave me a number and I paid as requested, now all of a sudden i still owe them again my statements show i am up to date beside a R93 outstanding, not the amount the say over the phone, ihave mailed them and expalined and they still insist that my account is not up to date. the consultants that call do not understand what is going on.</p>