Atrocious levels of service

Good day I would like to register my strong grievance and objection with the disdain that your organisation has treated me. I have been paying my account loyally since inception since Jun 15 2017. My only sin was to have my car written off. The insurance settled the book value and which left a short fall. This is where your selfish, self-centred and quite frankly dangerous processes kicks in. You see it fit to go and tag my account as being in legal and in arrears. THIS IS FALSE I HAVE NEVER MISSED A PAYMENT! Worse still you change my ICT status which prevents my from getting finance. This is even before my monthly due date of the 15th. You don’t bother sending an email, SMS let alone a call to make arrangement. This is atrocious levels of service that I have never witness before in my life. Ntombizethu Kubeka who I spoke to should never be allowed to interact with customers but sadly I get the sense she epitomises your “service ethos” or lack thereof. I demand that you change my ICT status forthwith as you have seen it fit to disrupt my life when I have done nothing wrong. I reserve my right to take legal action should I not receive favourable response from you and know that I will not be pushed around.