BAD SERVICE EVER

This branch when it comes to customer service has 0 non what so ever. It is sad to see how they are tour niching the Brand BMW brand like this. I called to book for a service for my car and I thought let me use the Carnival branch since t's close to me worst decision ever I booked the service advisor who was doing the booking did not confirm the date of my motor plan expiry date. She booked me for the 29 September only to realize my motor plan was expiring on the 28 September. I took the car in on the 29 at 08:00 am only to be informed that my moto plan has problems at 13:30pm. The entire 5 hours my car was there nor one bothered to let me know for the entire 5 hours. I was told I can come pick it up nothing no service was done to my card . They told me they will have communicated with BMW they have 24 hour tend around time they will call me the following day to give me progress. Today is the following day at 15:00 no one has called me to give me any feedback. I call them to ask why they do not communicate only to be told by the manager that they will call me only when BMW has responded. I ask him when will BMW respond because on the previous day I was told that I will be called to give me feedback on for him to shout at me telling me they are making me a favor for contacting BMW motor-plan. I could not believe my hears when these people have failed to provide service and not just once but twice they still have the tell me they are doing me a favor. The manager tells me I must just wait nor dates provided nor time lines just wait mind you he is shouting. If you want to service your card do not even think about BMW Carnival City they will definitely treat you like they are making you a favor . THE WORST SERVICE EVER BMW CARNIVAL