Excellent service, but can work on customer engagements.

Excellent service. There is one that I'm not happy with, I left three messages over the span of a week, and my account manager did not get back to me. I only got a response when I got angry and stubborn. But, all and all - I'm happy with the service. I will take my BMW there again when the next service is due. I would've given a 5 star if the customer engagement was better.