Poor service, aggrieved

Good day Sir/Madam, late last year (yr2019) I booked in my car ((MINI COOPER S 5DR A/T (XS72) [MM***8] 2015 DL91VVGP)) at you facility for aircon repairs. A procedure I was made aware that involved removal of the dash and other utilities (post strip and check).

Around December 2019 of the same year I brought it back because the of the vehicles windscreen was letting in water (leaking), it was booked in and a quote was brought to my attention at my cost to either approve new fitment or otherwise a temporary fix (not guaranteed) to my dismay because I had never tempered with it nor changed windscreen. I took it to an approved windscreen fitment centre for secondary assessment, I was told that it had shifted as a result of some workmanship. I took it back to the dealer and had a word with the Principle and days later I got a call from the dealer offering a “temporary fix” which was the ideal option/solution. I just recently learned that my hooter doesn’t operate/work and I wonder what other unpleasant surprises lie awaiting!!!!!!!!!!!!

*The BMW/MINI is a premium brand that is of uppermost magnitude renowned for ultimate customer satisfaction a true value for money. Why I am being taken through such a series of pitiable and disconcerting trials? Is it because my Service and Moto-plan is/was due to expire?