Pathetic Service- BMW AUTO BRAVARIA, MIDRAND

Pathetic service received. After sending my car for a service on 4 December 2019 with a very confused Service Advisor. No job card was created on arrival and no vehicle check was done with me! On collection I noticed my windscreen was damaged. Chips were immediately noticed on collection. The Service Manager did not seem to care when brought to her attention. Waited for feedback from her to no avail. No one wantes to take blame for this and the Dealer Principal tends to side with his staff from all his correspondences to me. I received pathetic service and still awaiting even BMW CUSTOMER SERVICES to give me feedback. I am now treating this as a ****** issue as the treatment I received, was totally unacceptable!!! Till today, 27 December 2019, no feedbac**** What is the use of a CUSTOMER SERVICES DEPARTMENT when they offer no assistance!!! Now I am advised to go the the Motor Industry Ombudsmen!! Absolutely disgusted by this treatment!!