Damage caused to vehicle whilst in for repairs

Yesterday my vehicle went in for repairs to Autobavaria. Upon collecting my car I drove home. Immediately when I got out of the vehicle I noticed the leather upholstery of the door console had been badly scratched. The scratch looking fresh as if it had just happened....with a sharp tool or something.<br> I immediately called and spoke to Bridgette who asked me to sms pictures of the damage to one of the service consultants, Andries. I did this immediately with no response and this morning at 7 took the vehicle to the dealership to show them the damage.<br> The \service manager\" San-marie (not sure of her name) - said that she had personally worked on the car and just shrugged off saying that she is sorry that I noticed it \"after the fact\" and that they cannot be held accountable. Surely BMW should have camera footage of the car when it was worked on. I am extremely pedantic when it comes to my car and can definitely say with conviction that it was not there before the service.<br> Is this not the reason that they have pre-service inspection? What a bitter taste this has put in my mouth for Auto Bavaria. I want this repaired by BMW. I will not take the blame for their damage."