BMW Midrand - **** service

Could the service at BMW get any worse...

I book my car in for a Saturday service with the consultant from mini in Midrand. She said I could drop the car off on Saturday and they will drop me by Mall of Africa to do some shopping while I wait.

When I get to the dealership on Saturday, the service consultant (Beverley) tells me there is no drop off service on Saturdays. I proceeded to tell her that this is not what I was told on the phone. Her response to my surprise was its impossible they told you that on the phone as there is no drop off service on Saturdays. Is she implying that the customer is lying? Instead of saying SORRRRRYYYYYY, she says I can't help as there is no drop off service, you will have to wait here. Or better yet try and find solution rather than making a customer feel like ****.

After I tell her then cancel the BOOKING, she looks at me surprised and says "WHY CAN'T YOU JUST USE UBER" The amount of surprises I can get in one MORNING from BMW is unbelievable. "why can't you just organize for someone to drop me off like your booking consultant said they would when I booked my car in on the phone, it's literally 1 min from the dealership".

Finally a technician over heard us and offers to drop me off in my car. A bit late to save the day because I'm already flippen annoyed at how **** the service can be from a so called premium car brand.

Instead of investing more money into building the new dealership and making it look all premium, perhaps you should look at investing your money into training your staff on how to deal with customers so that as a customer I don't regret buying a car from you.

How many more cars do I need to buy from you to get decent service?