bad service

Good day to whom it may concern

I would like to express my disappointment at BMW (Auto Bavaria Midrand). I recently bought a used Tiguan Rline at BMW auto Bavaria in Midrand on the 17.05.2019 , however upon taking delivery I discovered few things that I was not happy about but I was promised it was going to be sorted out. The things that I was not happy about were:

- The front tyres were worn out - No spare keys - The cover on the boot was missing - The car was due for service and not being sent for service. - The registration papers still outstanding.

The only thing out of the five items the sales person managed to get it right was to book the car for a service, but the rest of the items are still outstanding. The sales person told me that I would get the spare keys and the boot cover, once the customer who traded the car comes back from overseas that was three weeks ago. When I followed up this week the sales person told me that the customer was back from overseas but he’s not honouring their appointments. When I ask him about the tryes he told me that he had referred the matter to his branch manager Gerald. This is my third car I’m buying but I never received such bad experience like the one I’m receiving from BMW. The sales person name is Sipho Malotana telephone number ********** and cell number ********** 371. Please feel free to contact me on ********** 903 , my I.D ********** 243083 for ease of reference.

Your assistance to this matter will be highly appreciated.

Regards Sipho Ndaba