Bad Customer Service

I have been a BMW Autobaravia Midrand customer for 6 years now with two of my cars being serviced there regularly. Yesterday I had problem with my car mag and I drove it to Autobavaria. I got to the dealership around 17:30 and everyone wanted to go home and was literally locked out and asked to call BMW on call which I did. The BMW technician came and gave me a lift back leaving my car parked at dealer. In the morning I wanted to remove the mag and take it else for repairs, I was told I had to pay R500 in order for my car to be jacked up. To my surprise I was given such bad attitude was shown no sympathy for the situation I was in. My car was not even checked maybe if there was no other damages. When I got to the mags place it was picked up that mag had no problem there was some small metal in between the mag and the hub which BMW could have easily picked up had they shown the good customer service that they claim to always offer. I really furious at the bad service that was given and I feel the whole should know about they ****ty service I got from BMW Autobavaria Midrand.