Bad

<p style="color: #555555;">I have received an overall poor service from Auric Auto --BMW @Claremont, my dissatisfaction ones from the following incidences:</p> <p style="color: #555555;">1. Months ago , when I sent the car for a service and on collection of the car ,the small cover of the plug for the computer machine was missing. Ms Natalie Rosenstrauch insisted to me when reporting to her that there was no cover when they got my car from and I was adamant that it was not the case as I cleaned the car by myself and there was no hole there. I tried to explained to her that it's very likely that the workshop can easily misplace that small unit because they always worked there and myself as the client was not even aware that you can open there. She was so defensive and shouted at me and I said to her if someone were to go to the workshop, they will fail the audit and i said this after she forcefully told me that in the workshop they don't misplace the cover. As we argued she said they have tightened the process of opening that cover to ensure that no covers get missing. I told her that if there was a CCTV camera at the workshop that will prove her wrong. She later said ,she will see if there are no covers lying around and call me, I said I was not happy with that. We looked for cover under the driver's seat and door. I was called by Auric Auto Customer Survey and I expressed to them my dissatisfaction and I asked that the Principal Dealer should call me . I never received a call from Auric Auto, until 3weeks later when my wife was driving the --BMW she saw the cover in a space just on top left side of where the cover area inserted inside there. This proved to me then that Natalie and those who worked on my car where dishonest instead of saying they do not know. They even had an audacity to write on my job card then that the cover is missing on receipt of my car. I was so disappointed by Natalie in the manner she spoke to me and the poor Customer Survey data management and review by the senior executive of the dealer.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">2. Subsequently,to the above incident, I thought I should give the dealer a second chance when the same car had a grinding noise . I was received by Ms Bronwen Jones and Ms Christine-Lee De Vries -both the ladies tried at uttermost levels to service me well and I told them how I was badly treated by Natalie. Auric Auto Workshop team/technicians tried and failed to fix the problem for two times (they kept the car in totality over two weeks) and after the second time I wrote to both Christine and Bronwen informing them that just a day after receiving a car the same noise was there this is after a work amounting to around R18K where Motorite paid a major portion . I asked the ladies to speak to organise me a loan car as I need to return the car back to them, and they came back to me saying that they will speak to the management and I waited for them until I had to remind them where they said I must just come into the dealer which I did on the 18 Nov 2016. I waited for them to re-diagnose and fix until the 23Nov when I re-asked Bronwen to original me a loan car and she told me there are no car ,however, she will speak with the management to do something and until the end of business day on the 23 Nov Bronwen never returned my call. So I thought she was busy and in the early hours of the following day the 24 Nov, I emailed her and got a automatic reply from her computer saying she is off work and will return on the 28Nov, I immediately forwarded the request to Christine and she gave me the same story as the one from Bronwen and promised to give me a response of the management until the Friday on the 25 Nov when I sent her email and called the reception when I was told that Christine is off for the day too. So the receptionist found another person to help me by the name of Collin .</p> <p style="color: #555555;">3. I explained to Collin that I am waiting for the loan car from Bronwen and Christine as I explained that I needed to have a loan car by midday of the 25Nov. So Collin promised to call me back which he did and said to me they have done everything to the car and are busy testing the internal oil, and the car will either be ready in the afternoon or Monday. I said to him it's okay, but like I said to Christine and Bronwen I am requesting and they said they are waiting for management to see what they can do. So Collin told the very same story and promised to come back to me, which he didn't do so until 16:30 when I called the reception at Auric Auto --BMW and I was told he is busy and the receptionist will ask him to call me and he never called me. I went to the dealership at Auric Auto --BMW after 17:30 on the 24 Nov and I was told that Collin has left.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">4. At the gate , when the security gate controller told us that Collin is gone home, I insisted to see a manager of service/workshop and I was made aware that Mark Thomas is still at work. When we got to the receptionist, she was SO not eager that we should speak with Mark, she asked us why we want him in an "attitude" of blocking the way for us to see Mark. I told her that I am Fumba and I have my car in the dealership.....so I think she remembered me and she asked us to take a seat and she made a phone call. I thought she was calling Mark and it transpired that she was calling Collin. The receptionist, while speaking with Collin she reported to us that there are no loan cars and Collin says to him the car is being tested . And she went on to defend "Collin" as he said Bronwen and Christine were supposed to book a car for us on receipt of the car and I said to her that's not the point she needs to listen to what happened and by the way I made a very early warning about my need to have a car. Another gentleman came to us when he overheard the conversation and listen , so he went to the computer and found the status that the car in going tests of oil. I said to him , I am so disappointed by the manner in which the management and the whole process has unfairly treated me.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">It was at that stage, that I felt with my wife that I should write to "hellopeter" and write about how the management of Auric Auto --BMW seem to shut away the clients. I first felt so belittled by Natalie and the subsequent contacts with Bronwen and Christine were not bad except the last contacts which I was made aware by the correspondences I had with them that the Management of Auric Auto --BMW appear to be the cause of my unhappiness. The management they have not displayed a sense of care for "some" customers. Surely, the leadership of an organization who care and take a client very serious inspite of the class/identity will take into account the fact that the the workshop failed to properly diagnose and fix the car faulty. I expected that Auric Auto --BMW Management will treat this issue with decency and ensure that at least I receive a car ,while re-re-fixing the returned job.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Lastly, I need an apology from Natalie Rosenstrauch over and above the damage control that the Management of Auric Auto --BMW needs to do. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">Please "HelloPeter" assist me to have justice from Auric Auto --BMW Management.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">With kind regards </p> <p style="color: #555555;">Zukisa Fumba </p> <p style="color: #555555;">--BMW 116i Exclusive</p> <p> </p>