UNFAIR AND ************** TREATMENT FROM BMW

<p>MY HUSBAND AND I BOUGHT 320I DECEMBER 2014. I AM THE REGULAR DRIVER OF THE CAR. IN 2015 I EXPIRIENCE FOG LIGHTS FAILURE. IT HAPPEN 1ST TIME I TOOK IT PINNACLCE AUTO IN SECUNDA FOR REPAIR. 2ND TIME WITHIN SHORT PERID OF TIME IT HAPPEN AGAIN AND I TOOK IT AGAIN FOR REPAIR. 3RD TIME AGAIN I TOOK IT AND THIS TIME I REQUESTED FULL RCA REPORT FROM DEALER. THEY TOOK MY CAR FOR 2 TO 3 DAYS IF NOT MISTAKEN AND OFFERED ME COURTESY CAR. THE REPORT IT CAME BACK AND THEY SAY I SWITCH ON MY FOG LIGHTS DURING THE DAY, AND THE HEAT DAMAGES THE LIGHTS. FINE I TOOK THE BLAME AS A GOOD CUSTOMER. I'VE ASKED THEM BETWEEN THEM AND ME TO MONINTOR THE LIGHTS BACAUSE I LEAVE MY HOUSE BEFORE 6:40 DAILY TO WORK AND I MUST BE IN THE OFFICE BEFORE 7:30 MONDAY TO FRIDAY. I AM DOOING OFFICE WORK, I WORK IN THE PLANT I DONT GO TO TOWN THAT MUCH OFTEN DUE TO THE KIND OF WORK I AM DOING AND THE AREA MY COMPANY IS SITUATED YOU CANNOT JUST DRIVE DAILY TO TOWN. WE MONITORED THE LIGHTS AGAIN THIS YEAR IT HAPPEN AND I ASKED THEM FROM THE TIME YOU BLAMED ME UNTIL NOW I DON'T SWITCH ON FOG LIGHTS DURING THE DAY, MY CAR IS UNDER NEATH THE CARPORT THE WHOLE DAY. I KNOCK OFF AT 16:30 DAILY AND I DONT DRIVE WITH FOG LIGHTS. I NEED TO ESCALATE THE MATTER TO ROSSLYN PLANT OR HEAD OFFICE. THEY CALLED REGIONAL MANAGER TO LOOK AT MY CAR AND THE REPORT CAME BACK AS THE SAME AND I SHOULD PAY FOR ANY DAMAGE LIKE THAT SHOULD IT OCCUR. FINE I CANNOT ARGUE WITH THEM BUT I REQUESTED FACTS NOT JUST ALEGATIONS. ON FRIDAY THE 9TH DECEMBER 2016 I REPORTED MY MATTER TO BMW CENTRE AND ALFRED SEMAKALENG KGANANE GAVE ME REFERENCE <strong> ********** 029 </strong>WITH RESOLUTION TIME OF 24 HOURS. HE PROMISED ME THAT I WILL GET RESPONSE BY MONDAY. I NEVER GOT ANY CALL UNTIL WEDNESDAY WHEN I CONTACTED BMW MYSELF. I SPOKE TO THE SAME AGENT AGAIN, HE SAID MY MATTER WAS ESCALATED TO MISS MOKOTEDI AND SHE WAS IN TELEPRESENCE AND AS SOON AS SHE IS DONE SHE WILL GET BACK TO ME. UP UNTIL NOW NO ONE CONTACTED ME, UP UNTIL NOW NO ONE NEVER CALLED ME. I REQUESTED BMW TO SEND ME FULL RCA REPORT WITH DATES AND TIME WHEN DID I SWITCH ON THE LIGHTS BUT IT SEEMS LIKE THEY ARE FAILING ME. I START TO BELIEVE THEY ARE MISTREATING ME DUE TO THE FACT THAT I DID NOT BUY I8 OR BECAUSE I AM WOMEN OR BECAUSE I AM BLACK. THERE'S NO COMPANY THAT GETS COMPLAIN AND NOT NOTIFY THE CUSTOMER WITH RESOLUTION STATUS AND WAYFOWARD. DID THEY NEVER EXPECTED DME TO REQUEST MORE FROM THEM, THEIR REASON FOR DELAY IS THAT THEY WANT TO PRINT MY LETTER ON LETTER HEAD AND IT MUST BE SIGNED BY DIRECTOR. I AM WORKING AT COPORATE WORLD MYSELF I DEAL WITH CLIENTS DAILY AND I TREAT THEM WITH RESPECT AND THE SAME IT DOESNT MATTER WHO IS BIGGER THAN WHO. COMPANIES HAS LETTER HEADS ON THE SYSTEM IT DOES NOT NEED MORE THAN A WEEK TO BE PRINTED.</p>