BMW ROADSIDE ASSIST MUST FALL

Please explain to me why did it take you more than an hour to get to a breakdown that is less than 10km from your dealership? "MY MOTHER FELL A VICTIM OF CRIME DUE TO YOUR NEGLIGENCE GIVEN, THE CRIME STATISTICS IN THIS COUNTRY AGAINST WOMEN YOU NEVER BOTHERED TO SEND YOUR AGENT FROM THE DEALERSHIP TO WAIT WITH HER UNTIL THE TOW TRUCK ARRIVES. AFTER AN HOUR A CALL WAS LODGED WITH BMW ROADSIDE ASSIST, ********* SMASHED HER DRIVER'S WINDOW BROKEN ON THE N2 NORTH 3KM FROM THE ORIBI PLAZA, LESS THAN 10KM FROM BMW SUPER-TECH SHELLY BEACH. THEY HIT HER WITH THE BRICK ON THE SIDE OF THE HEAD SHE WAS BOOKED OFF FOR 2 WEEKS FROM WORK DUE TO THE INJURIES SHE SUFFERED WHILE WAITING FOR YOUR TOW TRUCK". During the incident her phone was ******, what if she was ****d and ****ed? I really need a proper explanation and a forward from you OR BMW SA simply don't care about their customers, providing an effective and efficient after sales services to your customers is not a priority for as long the sale is made?