From the only Panelbeater with customer services to ***** like all the others, in 2 months.

I have over the past 3 years had my vehicle repaired at Zambesi ARC 3 times: January 2019, October 2021 and now Jan/Feb 2022. The first two times I had such amazing service that when we were in an accident in Mossel Bay this December, I had my car towed all the way to Pretoria to be repaired by Zambesi ARC. However, this time the experience was the total opposite. Not only, did I not receive feedback twice a week as promised, every time I contacted the poor customer service lady, the system just indicated the same status. My car has been with Zambesi since 5 January 2022, and I am still waiting. Every time I manage to get a hold of Jean (not sure if he is the Workshop Manager) he gave me the run-a-round with promises that the car will be ready “latest Thursday”. It is exactly the same nonsense other panelbeaters do, which I have never found at Zambesi. So whatever has changed at Zambesi since October 2021 to January 2022, was the wrong move, Mr Anonymous Manager Gonzalves (who can also not be contacted by his customers). So after multiple promises I was informed my car will be ready on 18 Feb 2022 at 16:30. So here I am on 18 Feb at 18:00 and finally my car appears and it is obvious that the fender that was replaced is not aligning - even I as a woman could see that! But now I have no ride home - so Jean says I must take the car, after paying the excess, and bring it back . . . I am distraught, it seems the only panelbeater with any customer service has also now fall in the same class as ***** and bad at customer service.