Breach of sales agreement with extreme rudness

I negotiated with BMS, jhb, branch regarding the purchase of a 85cm model skeleton.<br> I was offered the skeleton for R895.00 including VAT and Delivery with delivery completed by Monday or Tuesday of next week.<br> I supp**** my delivery address, received an invoice and sent proof of payment back.<br> An hour or so later I received a sharp and aggressive call from Mrs Hargey, who said she was the owner. I was told to either pay an additional R524.30 in respect of delivery and VAT or to supply my banking details for a refund. <br> I invited the sales rep to call me and discuss the matter. I never got the call. I did get several emails declaring that Mrs Hargey made the decisions and I did not get the point.<br> Based on the tone of the phone calls and emails I decided to exercise my rights under the CPA and hold them to the the sales agreement.<br> I was then told the CPA did not aply and my money would be donated to charity on 1 March 2016 if did not supply banking detials. Then a call came though form Mrs Hargey where I was told I would be made to wait 6-12 weeks while they sourced the skeleton from \India or an Asian country\"<br> <br> There is a serious lack of consumer relations within this company."