Terrible from the start.

The website is completely disconnected from the Strydompark branch, it makes no sense! I went to the branch to get fasteners and was told to order them online, so I did that. After fearing *****, because when I put my card details into the website the web page exited back to the checkout, I selected EFT payment option and it wanted me to log into my bank account through their website - this is an unbelievable security risk. I eventually placed my order and for days received no contact telling me my order was ready for collection, so I went to the branch and asked if my order was ready and the guy just looked at me and said "I don't know, we have no way of seeing order numbers". So I asked how they know when an order arrives, and the guy begrudgingly just walked away to speak to someone else. He came back and asked what I ordered, I told him fasteners and he walked off again and came back with a very upset man with my order. We checked all the codes against the invoice they had with the order number on it and all seemed correct. I got home and started unpacking the *****s to find that a pack of *****s I ordered were labeled as the part I wanted (M5/10LHSC), but were actually M8/16 *****s. I took them back today and nobody knew what to do, so after a few phone calls and talking to various people, they guy helping me gave the pack of *****s to someone else who took them away. They guy then comes to tell me they'll order new ones. I asked when I might get them and he said he didn't know. He didn't ask me for any information to contact me, so I asked if he needed anything from me to let me know and he responded "I suppose you can give me your name", so I did so and offered my phone number. He wrote it down on a s**** piece of paper like it didn't matter. I asked if there was any evidence that I've left the *****s there and they'll be changed and he said no. I slowly left and overheard them behind the counter being snide about the whole thing, like they have to do me a favor by correcting the error. They made it seem that the incorrectly labelled product was my fault.

I am actively looking for a new supplier near me and will never recommend using BMG to anyone i know.