Blyde Canyon Adventure Centre

Do not book the boat cruise if you do not speak the local language, they will regret it. They actually deserve no stars, but i will give the two to the lady who answered the phone.

I had horrible experience with the workers there and whoever handles their WhatsApps. I booked the boat cruise for my family and I and we were very excited, we have been to Mpumalanga before and we have never had such horrible experiences, we have always rated it as one of our best trips. Their communication is very slow when it comes to things we should or shouldn’t do. They should sent the email with everything as soon the payment went through not wait the day before i was not checking my emails while on holiday. That’s not the real problem, so we ended up getting lost so we were late for the boat ride and understood that part. When we got there was only one person and others joined after who had also missed the same boat ride. I was to call the office, I spoke the someone to asked me to write to WhatsApp mind you i am not looking for a refund we just wanted to experience the ride if it was still possible. We sat there until the boat we missed came back, people who were coming back were paying workers there in cash but we were told you book, pay and then come. Now they told us we must ask the office if we can ride on the next should the people that booked not show up, the ladies who were working that day started avoiding us and only speaking to the people who spoke the local language there even those that came after us got to ride and we were left. It was obvious to us that it’s because we are not from the province, I don’t know which language there were all speaking so that we don’t hear because we only communicated in English. I told this to whoever is handling their WhatsApp, again I was not asking for a refund because I am the one that missed the boat ride. I was just telling them about my experience I got the rudest responses from that person, I had to remind them that this was my experience and mine alone and they run a business that should cater for every single person not just the people who spoke their language. I was disrespected so much by people who were supposed to be doing their job both on WhatsApp and those who worked there that day. I did not speak the gentlemen who were there. It was 5 of us so we paid a lot of money for that experience to be disrespected and when I reported I still got disrespected and it felt like the person was defensive for no reason. That experience ruined that whole day for us.