Unprofessional Conduct and Lack of Accountability

To Whom It May Concern,

I am writing to formally express my deep dissatisfaction with the service I have received from Bluu Car Rental, particularly regarding the conduct of one of your representatives, Karabo Oliphant, who I understand holds a regional position.

Her approach has been extremely unprofessional and disrespectful. The manner in which she communicated with me was unacceptable, lacking both courtesy and basic customer service standards. It is deeply concerning that someone in a senior role would speak to a client in such a condescending and arrogant way.

To make matters worse, your company rented a vehicle to an individual who was involved in an accident with my vehicle and then fled the scene. I have been informed that this renter failed to follow Bluu's reporting procedures and did not notify your office of the incident. Despite this clear violation, your company is refusing to take responsibility for the damage caused to my vehicle and is instead instructing me to deal directly with the renter—whose identity you have yet to disclose.

Let me remind you that the vehicle still belongs to Bluu Car Rental, and it is unacceptable for you to deflect liability under these circumstances. The lack of ownership and accountability shown by your company is truly disappointing.

I urge others to take note of this experience. Based on how I have been treated, I cannot in good conscience recommend Bluu Car Rental to anyone. This has been the most arrogant and unprofessional rental company I have ever dealt with.

Let’s see how this is handled from here.