Terrible Client Service

I received an invoice from Bluu Car Rental on Friday, 10 June to make payment of R2700 by Saturday 11 June 2022 for an insurance claim. On Monday 13 June (one business day later) I received an email confirming that I will be handed over to the collections attorneys.

I then called the Branch Manager (Melanie da Conceicao) to inform her that I will make payment for the insurance claim by Monday, 20 June 2022 since I do not have the funds at the moment. I committed to making payment within 7 days. I was then informed that my request cannot be granted and I will still be handed over to the attorneys.

I am shocked that I only have 1 business day to make payment for an invoice received on 10 June. It is extremely unfair to grant clients 1 business day to make payment without considering any other requests.

I will not use this service provider going forward and have shared with my insurer not to do so either.