Poor Service and Unjustified Charges at Bluu Car Rental

On 28 December 2024, I arrived at Bluu Car Rental, located at OR Tambo International Airport, expecting to collect the vehicle I had reserved and fully paid for. However, upon arrival, I was informed that the specific vehicle was not available. Despite my clear entitlement to the reserved vehicle, the manager on duty displayed a lack of professionalism and concern. His demeanor was dismissive, and he appeared preoccupied, instructing a staff member in a hurried manner to "just get the car and let him go."

I was made to wait over an hour for a vehicle, which I was informed was approximately 4 kilometers away. This delay was both inconvenient and unreasonable, given that the purpose of a car rental reservation is to ensure timely and efficient service.

Further compounding my dissatisfaction, a service charge was app**** to my bill for refueling a vehicle that was already refueled prior to its return. This charge was unjustified and contrary to the agreed terms.

My prior experiences with other reputable car rental providers, such as Woodford, Avis, and Europcar, have been seamless and hassle-free. Unfortunately, the service provided by Bluu Car Rental has fallen far short of acceptable standards.

I am extremely disappointed with both the service and the unwarranted charges imposed on me. This experience has left me with no intention of utilizing Bluu Car Rental's services in the future. I request a detailed explanation of the discrepancies and a full refund for the undue charges incurred.

Please address this matter promptly to avoid further escalation.