BLUU CAR Rental Sandton is a disaster!!!!!

I don't take kind to an sms sent 15:58 demanding payment for damages due by COB on the same day. Nor do I appreciate the lack of common courtesy when you initially invoiced me with no further communication. And like I said, I'm not making this payment until you have finalized your investigation as I took out Tyre and glass waiver on the day and was not afforded the opportunity to go through all your documents but was merely received a summary thereof nor was this hail damage waiver option disclosed when picking the car up which I would have taken up just like I did the other two. Next communication hereof must please be in writing followed by a telephone call as this email was not a follow up but the first email.

a few hours later apparently, they investigated i.e. the rental agent offered me hail, glass and tyre waiver but I decided to opt for tyre and glass.? What a wow, so it my word against their agent's whilst he only told me about the waivers after printing the 1st contract, and yet he recalls offering me all three? BTW, the attention was on another client that was throwing his toys out about a car rental that had gone wrong!

needless to say that they cover themselves up with documents they don't afford you the opportunity to read through but merely summarise and request our signatures.

To top it all off, when i dropped their vehicle off i was asked whether we are not allowed to drive in the rain, and yet the date i know there was hail was actually when i was driving my own car hence the statement. This company is mess and one sided! Kindly ensure that all your desks have recording for face to face to face engagements as it absolutely does not make sense why i would take two waivers and not the other if all were offered in terrible weather conditions. I will be escalating this matter with MIOSA, period.