Beware, Not Trustworthy

My husband and I returned a rental car to Bluu ar 33 Bree street and pointed out a fine line crack in the windscreen to Mavis who signed the return doc and made no note if it. We explained to her that PG Glass stated that the windscreen must have been previously repaired or cracked due to temperatures changed as no chip was present in the glass and because of the very smooth nature of the glass. We then received a call from the manager, Christo a few hours later discussing the crack - he stated that Mavis had not been informed about this issue and that we would be charged for the replacement of the windscreen. My husband and I then went back to Bluu to discuss the matter with Jodi as Christo had now left for the day. Jodi asked Mavis if we had informed her about the issue prior to her signing the intake doc. Mavis said she had not been informed. I then asked Jodi if Bluu has CCTV which would confirm we had discussed the matter and could be seen pointing out the crack and rubbing my hand over it while standing next to tMavis prior to her singing the document . Jodi said they did have CCTV but first called his manager Christo to ask if he could show this to us. Christo said it was fine. Jodi then disappeared for approx 20 minutes into the computer room which has the camera recording and then he came out and stated that specific footage was now not available and that there were gaps (conveniently) in the recording. I asked Jodi to show me the recording of the footage from 12:15 pm onwards anyway, but he became annoyed when questioning him further and insisting we leave. I asked him to voice record his feedback about the video footage missing but he refused to do so and said he didn’t want to say anything more. This is the 2nd car rented from Bluu in a short period of time both cars have had issues. Bluu staff have no problems with distorting the truth so that it suits them and to pass on the repairs of their poorly maintained cars onto the customer. We also asked Bluu to prove to us that the windscreen had not been previously repaired however Bluu did not share this information or an accurate account of what took place or the video footage. Looking at the reviews about Bluu, it is clear we are not the only unhappy or mislead customers and that Bluu believe customers should be responsible for the maintenance of their vehicles. We suggested to Christo that Jodi and Mavis should take a polygraph test however we are quite convinced that the instruction to lie about the CCTV footage missing came from Christo himself. All in all it is clear this company is ******** their customers - Avoid hiring a car from Bluu as needless to say over a month later and back abroad, our credit card was charged for a full replacement windscreen. See more reviews https://www.tripadvisor.co.za/ShowTopic-g293740-i9186-k***0-Bluu_car_hire-South_Africa.html#***