Refund request

Subject: Refund Request for Faulty Product Hello Peter Thank you for creating a platform to improve customer service in South Africa and for protecting us, the customers. Unfortunately, I find myself back at square one after this company finally responded following my review on Hello Peter and weeks of emails inquiring about my order.

My order eventually arrived, but it was found to be faulty and of substandard quality. The struggle continued as I tried to determine where and how to return it. After several emails, I finally obtained the return address and procedure.

Now, I am attempting to get a refund. The product was delivered to the company's address over two weeks ago, yet the response I received was a generic apology for delayed delivery to me!. It’s frustrating—I feel that even a bot would have provided a more accurate answer! I followed the procedure outlined on their website, but unfortunately, I have not received any refund or proper follow-up from the company yet.