Poor customer service

The worst decision I made was not reading reviews about this company before ordering a product from them. Despite their website promising fast delivery within 3-5 days, I waited nearly 3 weeks to receive my order, even after sending several emails. Upon receiving the product, I discovered it was of very poor quality and malfunctioning. The company’s website boasts 24/7 customer service and a 30-day cash back guarantee for quality issues. I finally received an email to opt for a refund or replacement and I opted for a refund. I provided all the necessary details according to their refund policy, but there was no link to register a return. Despite daily emails over the past week, there has been no response since then. I am still stuck with this product and my feeling is that soon the 30 days window period will be over and they will not accept the return anymore. This is extremely frustrating and the worst customer service I have ever experienced from an online, or any other, company. I fear I’ll be stuck with a subpar product and lose the R500 I paid for it. I strongly do not recommend this company