Stinky chicken and poor after sales customer service

Bought chicken that's frot. Spent R3200 on Sunday 20th. This. Was Cmas shopping so I had no intention of travelling from Verulam to North Coast road again to BMS. Opened 2 culls to cook today but it stinks. Contacted Nonhlanhla onn the media team and was asked if we have original packaging and date of purchase. I sent all relevant info but the nerve of this person.. Not concerned about the customer or health of the customer. More interest in packaging. Also asked for a travel reimbur*****t because I have to drive from Verulam to North Coast road for a refund.