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Sharon S

1 reviews | Active since Sept 2021

02 Feb 2025, 07:47

Rotten pet mince at Bluff Meats Pinetown

I have always purchased pet mince from bluff meats, from the Pinetown branch most often. At least the past 3 times i have purchased there the mince has been not just spoilt but rotten. I have had to throw it all away. The first 2 times i have given them the benefit of the doubt however since the 3rd time this has happened it must be deliberate. Now i know not everyone would care but i do as this is what i feed my babies and it could make them sick. If the meat is rotten please throw it away. Don't try to maximise your profits by poisoning our pets. It is already expensive and on top of that you want to sell spoilt meat? Catch a wake up bluff meats. You're an established name in the industry and should have higher standards. Would you eat something that was rotten? And im not talking to the servers as they do what they are told... I am speaking to owners and management. This is disgraceful. Perhaps the health department needs to pay your stores a visit.

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Replies (1)
Bluff Meat Supply
Bluff Meat Supply's reply03 Feb 2025, 14:14
Official
Hi Sharon Samuel,

Thank you for bringing this matter to our attention. We are deeply sorry to hear about your experience, and we understand how concerning this situation is, especially when it involves the well-being of your pets. Your feedback is important to us.

We would like to reassure you that your complaint has been taken seriously. The quality of our products is our top priority, and we do not tolerate any issues with the freshness or safety of the items we sell. We will escalate this matter to our Food Safety team for a thorough internal investigation.

As this is the first complaint of this nature, could you kindly provide us with the following information to assist us with the investigation? Please email the details to ***:
  • Date of Purchase
  • Name of the branch
  • Was the defective product available? (Yes/No)
  • A copy of your till slip and original packaging (if available)

Kind regards,
Bluff Meat Supply Team