VM
Vusi M
1 reviews | Active since Feb 2023
11 Aug 2025, 17:53
Rotten meat
Yesterday bought beef stew at your boardwalk Richardsbay branch, only to find that the meat was having a smell and colour showing that it is going off, this was not the first time this happens at the same branch, highly losing trust in your butcher
Helpful (0)
Replies (1)0
Replies (1)
Bluff Meat Supply's replyOfficial
12 Aug 2025, 15:01Hi Vusi Mnguni,
Thank you for bringing this matter to our attention. We apologise for the experience you had with the product at our Boardwalk Mall store. The quality and freshness of our products are important to us, and we regret that we did not meet your expectations on this occasion. We have escalated your complaint to our Management and Quality Control teams for urgent investigation. We will be reviewing our processes at the branch to ensure this does not happen again. A member of our team will be in contact with you directly to discuss this matter further and work towards restoring your trust in our brand.
Kind regards,
Bluff Meat Supply
Thank you for bringing this matter to our attention. We apologise for the experience you had with the product at our Boardwalk Mall store. The quality and freshness of our products are important to us, and we regret that we did not meet your expectations on this occasion. We have escalated your complaint to our Management and Quality Control teams for urgent investigation. We will be reviewing our processes at the branch to ensure this does not happen again. A member of our team will be in contact with you directly to discuss this matter further and work towards restoring your trust in our brand.
Kind regards,
Bluff Meat Supply
Bluff Meat Supply's reply12 Aug 2025, 15:01
Official
Hi Vusi Mnguni,
Thank you for bringing this matter to our attention. We apologise for the experience you had with the product at our Boardwalk Mall store. The quality and freshness of our products are important to us, and we regret that we did not meet your expectations on this occasion. We have escalated your complaint to our Management and Quality Control teams for urgent investigation. We will be reviewing our processes at the branch to ensure this does not happen again. A member of our team will be in contact with you directly to discuss this matter further and work towards restoring your trust in our brand.
Kind regards,
Bluff Meat Supply
Thank you for bringing this matter to our attention. We apologise for the experience you had with the product at our Boardwalk Mall store. The quality and freshness of our products are important to us, and we regret that we did not meet your expectations on this occasion. We have escalated your complaint to our Management and Quality Control teams for urgent investigation. We will be reviewing our processes at the branch to ensure this does not happen again. A member of our team will be in contact with you directly to discuss this matter further and work towards restoring your trust in our brand.
Kind regards,
Bluff Meat Supply