CK
Celokuhle K
1 reviews | Active since Apr 2021
07 May 2025, 10:33
Poor buying satisfaction
I was disappointed with the response I had received from bluff meat deli department at Empangeni from their staff members. I was buying boiled cooked beef curry but in my surprise there were only bones and fats. When I raised a concern I was informed that it was an instruction from head office not to remove bones and fats when customers are buying. Why keep trays if you can see the condition of the meat is not proper ?
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Bluff Meat Supply's replyOfficial
08 May 2025, 07:42Hi Celokuhle Koza,
Thank you for bringing this matter to our attention.
We apologise for not meeting your expectations during your recent visit to our Empangeni store. Your experience is important to us, we value you as our customer.
We understand your disappointment regarding the boiled cooked beef curry you purchased and the explanation you received from our staff. We acknowledge your concern about the quality of the meat, and we apologise for any frustration this has caused.
We appreciate your feedback and are committed to improving our service and product quality across all departments. To help us investigate further and ensure a better experience going forward, we kindly ask that you contact us directly via email at [***].
Kind regards,Bluff Meat Supply.
Thank you for bringing this matter to our attention.
We apologise for not meeting your expectations during your recent visit to our Empangeni store. Your experience is important to us, we value you as our customer.
We understand your disappointment regarding the boiled cooked beef curry you purchased and the explanation you received from our staff. We acknowledge your concern about the quality of the meat, and we apologise for any frustration this has caused.
We appreciate your feedback and are committed to improving our service and product quality across all departments. To help us investigate further and ensure a better experience going forward, we kindly ask that you contact us directly via email at [***].
Kind regards,Bluff Meat Supply.
Bluff Meat Supply's reply08 May 2025, 07:42
Official
Hi Celokuhle Koza,
Thank you for bringing this matter to our attention.
We apologise for not meeting your expectations during your recent visit to our Empangeni store. Your experience is important to us, we value you as our customer.
We understand your disappointment regarding the boiled cooked beef curry you purchased and the explanation you received from our staff. We acknowledge your concern about the quality of the meat, and we apologise for any frustration this has caused.
We appreciate your feedback and are committed to improving our service and product quality across all departments. To help us investigate further and ensure a better experience going forward, we kindly ask that you contact us directly via email at [***].
Kind regards,Bluff Meat Supply.
Thank you for bringing this matter to our attention.
We apologise for not meeting your expectations during your recent visit to our Empangeni store. Your experience is important to us, we value you as our customer.
We understand your disappointment regarding the boiled cooked beef curry you purchased and the explanation you received from our staff. We acknowledge your concern about the quality of the meat, and we apologise for any frustration this has caused.
We appreciate your feedback and are committed to improving our service and product quality across all departments. To help us investigate further and ensure a better experience going forward, we kindly ask that you contact us directly via email at [***].
Kind regards,Bluff Meat Supply.